HOW TO PURCHASE A TICKET

1
Become an arry member
  • Verify your email.

  • Visit arry’s website through the email’s link and fill in your personal information

  • Wait for admin’s approval on your membership (An email will be sent when your membership is approved / rejected within 24 hours)

  • Login to arry’s website to make a payment for the membership fee

  • Became an arry member


    • *You can register as a pre-arry member for free to get your membership approved in advance, then pay to join the arry membership anytime you wish upon payment.
    2
    Select restaurant
    Select the restaurant you would like to visit from the list
    3
    Select a dining date and time
    Select a dining date/time that is shown on the restaurant’s page
    4
    Choose party size
    You can choose a party size of 1-4 depending on the ticket availability.
    If your party size is 2 or above, your dining parties will have to be an arry or pre-arry member
    5
    Fill in dining preference/additional request
    Ticket for 1 person
    Double check your dietary restrictions and fill in any special requests

    Ticket for 2 people or more
    Fill in the email address for each dining party and specify any special requests
    6
    Payment
    Make a payment through PayPal (Visa, MasterCard, American Express, Union Pay etc is accepted on PayPal). You will receive a purchase receipt right after your purchase

    *A 5% PayPal handling fee will be charger on the receipt.
    7
    Receive an e-ticket 7 days before the dining date
    You will receive an e-ticket 7 days before the dining date with restaurant’s access information
    8
    Visit Restaurant
    Present the e-ticket (hard copy or electronic copy) together with your ID to enter the restaurant

    MEMBERSHIP

    Types of membership Descriptions
    Pre-arry
    Annual Fee: Free
  • Receive monthly newsletter

  • Upgrade to be an arry member anytime upon payment
    		•
    arry member
    Annual Fee: JPY 60,000
  • Free trial for 30 days (applies to first time arry members only). If you haven't purchased any tickets in 30 days after becoming a member, you can contact our administrator to apply for a refund (excluding PayPal handling fee)

  • Full access to the entire restaurant list

  • Purchase tickets as long as your dining schedules do not clash (You can only reserve the same restaurant once in every 3 months)

  • Subscribe to your favorite restaurants and get an email notification before the ticket releases (We will be sending email notification 30 hours and 1 hours before all ticket release to subscribed members)

  • Resell your purchased tickets on arry if you cannot make it to your reservation

  • Have priority when contacting our staff regarding any enquiries

  • As loyal members, receive an invitation to join the Mado Club

  • Previously known as Platinum members
    		•
    MADO
    By-Invitation only
  • private, by-invitation gourmet club

  • access to Mado page

  • Mado's dining schedule is not opened to public

  • Members will meet regularly in some of the most secretive, exclusive restaurants in Japan

  • Loyal arry Members will have a chance to receive an invitation to become a Mado Club Member.
    		•

    * All memberships require admin’s approval before any access to the web functions.

     TICKET RULES

     

     

    • arry is a prepaid ticket system. Members will need to purchase a seat to make a reservation.

     

    • You can purchase any ticket on our site unless you have already made a reservation in the restaurant within three months

     

    • All tickets comes on a first come first serve basis

     

    • Reserved dates can no longer be changed once booked

     

    • Restaurants will verify your identity before entry. Registered members MUST be the ticket holder, otherwise entry would not be granted

     

    • The establishment will consider your reservation as cancelled if you are late. No refund will be given for such cancellations.

     

    • No refund will be given, unless the tickets are resold on the arry website

     

    • Strict implementation of the dress code: No casual wear, shorts, flip-flops, and No perfume is allowed

     

    • All dining parties must be aged 16 and above

    TICKET RESALE, REFUND AND CANCELLATION

     

    • Login and go to “My Ticket” page to use the Resale function. Members can resell their tickets on the arry website for up to 10 times annually.

     

    • Your tickets for resale will be posted on the restaurants page as “Resale Ticket”.

     

    • The more you resell, the less refund you would get for the next resale.

     

    • Once you confirm the resell your tickets, it will be considered as a cancellation.

     

    • If another arry member purchases your ticket, your reservation will be transferred to the other member’s account. You will receive a partial refund 1 – 2 months after the resale transaction.

     

    • If your ticket could not be sold 7 days before the dining date, your ticket will be taken down automatically. Please take note that we do not offer any refund in this circumstances.